Terms

By placing an order with Peggy Sue's Confectionery Co. either by social media, email, telephone, or any other medium you are agreeing to the following Terms & Conditions.

NOTICE

I GET BOOKED UP APPROXIMATELY 2 MONTHS IN ADVANCE, AND GET MULTIPLE ENQUIRIES PER DAY SO PLEASE BE PATIENT WHEN AWAITING A RESPONSE. I GENERALLY REQUIRE A MINIMUM OF 4 WEEKS NOTICE.


DEPOSITS

A £30 (50% FOR WEDDING OR CORPORATE ORDERS) NON-REFUNDABLE DEPOSIT IS REQUIRED TO SECURE ALL BOOKINGS. ALL DEPOSITS MUST BE SECURED NO LATER THAN 48 HOURS AFTER YOUR INITIAL CONSULTATION, AFTER THAT TIME, THE DATE WILL BE RELEASED AND MADE AVAILABLE FOR OTHER POTENTIAL BOOKINGS, SO PLEASE BE QUICK TO AVOID DISAPPOINTMENT.


PAYMENT

ALL ORDERS MUST BE PAID IN FULL AT LEAST ONE MONTH PRIOR TO THE EVENT. IF YOU ARE COLLECTING YOUR ORDER, THE REMAINING BALANCE MUST BE PAID ON OR PRIOR TO COLLECTION.


CANCELLATION POLICY

IF YOU HAVE TO CANCEL YOUR ORDER FOR ANY REASON, YOU WILL BE LIABLE TO PAY FOR ANY SPECIAL ORDER ITEMS, (SUCH AS TOPPERS ETC.) AND FOR ANY
WORK THAT HAS BEEN STARTED. IN ADDITION IF A WEDDING CAKE IS CANCELLED WITHIN 14 DAYS OF THE WEDDING DATE THE FULL OUTSTANDING BALANCE
WILL BE PAYABLE.

IN THE UNLIKELY EVENT I AM UNABLE TO COMPLETE YOUR ORDER, YOU WILL BE ISSUED A FULL REFUND.


RETURNS POLICY

IF FOR ANY REASON YOU ARE UNHAPPY WITH YOUR ORDER, THE CAKE MUST BE RETURNED WITHIN 24 HOURS IN ITS ORIGINAL CONDITION FOR A QUALITY
ASSURANCE INSPECTION. IF YOUR ORDER IS FOUND TO BE OF AN UNSATISFACTORY QUALITY, YOU WILL BE ISSUED WITH A FULL REFUND.


ARTISTIC LICENCE

I RESERVE THE RIGHT TO USE ARTISTIC LICENCE WHEN DESIGNING AND CREATING YOUR CAKE, AND MAY NEED TO ADJUST YOUR ORDER ACCORDINGLY.

IF YOU WISH TO CHANGE ANY PARTS OF YOUR ORDERS PLEASE PROVIDE A MINIMUM OF 14 DAYS NOTICE AND I WILL TRY MY BEST TO ACCOMMODATE, ANY CHANGES REQUESTED LATER THAN 14 DAYS PRIOR TO THE ORDER DATE MAY INCUR A CHARGE.


DELIVERY

DELIVERY IS CHARGED AT 40 PENCE PER MILE, INCLUDING THE RETURN JOURNEY. WEDDING ORDERS ARE ELIGIBLE FOR FREE DELIVERY TO VENUES WITHIN NORTHAMPTONSHIRE


RELEASE & LIABILITY

I SHALL NOT BE HELD RESPONSIBLE FOR ANY DAMAGES TO THE COMPLETED CAKE ONCE IT HAS BEEN COLLECTED/DELIVERED. I WILL PROVIDE APPROPRIATE TRANSPORTATION AND OR CARE INSTRUCTIONS TO YOU OR THE VENUE UPON THE DELIVERY OR COLLECTION OF YOUR ORDER.


ALLERGENS

ALL CAKES MAY CONTAIN CEREALS, GLUTEN, EGGS, LUPIN, MILK, NUTS, PEANUTS, SOYA AND SULPHUR DIOXIDE. - unfortunately I cannot currently cater for Special dietry requirements due to working in a domestic kitchen and the risk of cross contamination.


PHOTOGRAPHY

I RESERVE THE RIGHT TO PHOTOGRAPH YOUR ORDER PRIOR TO DELIVERY/COLLECTION FOR USE IN ONLINE/PRINTED MARKETING MATERIALS.


IF YOU'VE MANAGED TO READ THROUGH THE BORING BIT, YOU DESERVE A CAKE! AND IF YOU CHOOSE TO HAVE ME MAKE IT FOR YOU.... YOU'RE AWESOME, THANK YOU!